Convin
AI-powered conversation intelligence platform for contact centers
ℹ️ About Convin
Learn about Convin’s story, mission, and background:
📅 Founded:
2021
💰 Funding:
- Pre-Seed (May 2021): $300K raised
- Seed (Apr 2022): $2.1M raised (led by Kalaari Capital)
- Series A (Aug 2024): $6.5M raised (led by India Quotient; investors: JSW Ventures, Kalaari, Titan Capital, Sparrow, 9Unicorns)
- Total Funding: ~$8.9M
📍 Location:
Headquarters: Bengaluru, Karnataka, India
3rd Floor, HustleHub H207, Somasundarapalya Main Rd, HSR Layout, 560102
✉️ Contact Information:
- Email: [email protected]
- Phone: +91 8904281295
- LinkedIn: Convin on LinkedIn
- Twitter: @getconvinai
🤖 Convin AI Features & Offerings
Discover the suite of machine learning capabilities available with Convin:
🛍️ Products & Services:
- CX Suite – AI Phone Calls: AI-powered voice bots for inbound and outbound calls
- Real-Time Suite – Agent & Supervisor Assist: In-call guidance and monitoring tools
- Post-Interaction Suite – QA, Coaching, AI LMS: Call auditing, agent coaching, and training modules
- Convin Insights: Voice-of-customer analytics
- Convin LLM: Proprietary large language model for contact centers
- Mobile App: Call monitoring and coaching via mobile
✨ Features:
- 100% omnichannel conversation capture & QA (calls, chats, emails) with automatic transcription & analysis
- Real-time Agent Assist & Supervisor Assist for live guidance, sentiment tracking, and compliance monitoring
- Automated Quality Assurance (unbiased call scoring) & Agent Coaching with AI-driven LMS
- AI Phone Calls enabling personalized customer interactions at scale
- Multilingual support via Convin LLM optimized for 35+ languages
- Advanced analytics (keyword spotting, sentiment analysis, trend reports, compliance checks)
- CRM integrations with platforms like 8×8, Aircall, Amazon Connect
💲 Convin Pricing & Drawbacks
Review the pricing plans for Convin alongside a look at the potential drawbacks:
💵 Pricing Options:
Flexible subscription pricing with customized plans. Basic plans start at ₹80/month (~$1). Free trial available. Enterprise pricing on request.
👎 Drawbacks:
- Complex UI/UX can be overwhelming for new users
- Limited customization in reports/analytics
- Occasional slow loading and performance lags
- Accuracy variability in analyzing specific call types or accents
🔀 Convin Alternative: Convin vs MissNoCalls in Epic Bot Battle
Examine other best options in the market and see how Convin compares with MissNoCalls:
🌟 Try MissNoCalls Today
MissNoCalls wins this battle hands down. It’s more flexible, budget-friendly, and global than Convin. Whether you’re a small company or a big enterprise, MissNoCalls is ready to help you grow. Plus, its commitment to customer satisfaction ensures you’ll always have the support you need.
Try MissNoCalls today. Book a demo to see how it can change the way you do business.
I’ve been using both VA Matters and MissNoCalls, and I must say that MissNoCalls stands out with its intuitive IVR navigation, which has made customer interactions much smoother for us. While VA Matters offers robust real-time analytics, I found their pricing structure a bit on the higher side. Has anyone else experienced this difference in cost versus features?