Cognigy
Generative and conversational AI powered customer service agents for your business
ℹ️ About Cognigy
Learn about Cognigy’s story, mission, and background:
📅 Founded:
2016
💰 Funding:
Total Funding: $174M across 5 rounds
- Series A (2019): $6.06M – Lead: DN Capital, Nordic Makers, Inventures
- Series B (2021): $59M – Lead: Insight Partners
- Series C (2024): $100M – Lead: Eurazeo Growth
Key Investors: Eurazeo Growth, Insight Partners, DTCP, DN Capital
📍 Location:
Primary HQ: Speditionstraße 1, 40221 Düsseldorf, Germany
US HQ: Parkway Plano 3960, Dallas, TX 75093
Global Offices: Berlin, London, Australia, Korea, Japan, UAE, Spain
✉️ Contact Information:
General: [email protected]
Press: [email protected]
Phone: +49 211 54591991
Social: LinkedIn (19K+ followers), Twitter @Cognigy
🤖 Cognigy AI Features & Offerings
Discover the suite of machine learning capabilities available with Cognigy:
🛍️ Products & Services:
Cognigy.AI Platform: Main conversational AI platform with visual flow builder, AI Agent Manager, and enterprise-grade security
Voice Gateway: Dedicated voice connectivity solution for contact centers
Agent Copilot: AI assistant providing real-time coaching for human agents
Live Agent: AI-powered contact center solution with omnichannel support
Knowledge AI: Enterprise knowledge management with semantic search
Industries Served: Financial Services, Travel & Transportation, Retail & E-commerce, Healthcare, Utilities, Government, Manufacturing
Notable Customers: Lufthansa Group (6M+ conversations annually), Bosch (25+ AI Agents, 5M+ conversations yearly), Toyota, Mercedes-Benz, DHL, Nestlé
✨ Features:
Core Platform: Cognigy.AI – Enterprise Conversational AI Platform
- Agentic AI Agents: Autonomous, goal-driven AI workforce powered by LLMs
- Voice & Chat AI: Comprehensive conversational AI for both voice and text channels
- Agent Copilot: Real-time coaching and automated wrap-ups for human agents
- Knowledge AI: AI-based semantic search and knowledge management
- Natural Language Understanding: Market-leading AI supporting 100+ languages
- Low-code/No-code Platform: Visual conversation builder for non-technical users
- 100+ Pre-built Integrations: CRM systems, contact centers, enterprise applications
- Multi-channel Support: 30+ channels including voice, chat, social media
Performance Metrics:
- Response Accuracy: Enterprise-grade with proven 70%+ automation rates
- Scalability: Hundreds of queries per second, millions of daily interactions
- Customization: Extensive API, extension framework, custom integrations
💲 Cognigy Pricing & Drawbacks
Review the pricing plans for Cognigy alongside a look at the potential drawbacks:
💵 Pricing Options:
Pricing Model: Subscription-based with custom enterprise pricing
Starting Price: $2,500/month (entry-level)
Average Annual Cost: ~$115,000 (based on market data)
Enterprise Range: Up to $350,000 for large implementations
Pricing Factors: Conversation volume, features & modules, deployment type (SaaS vs. on-premises), support level, integration requirements
Free Options: Free trial available without credit card requirement, basic training resources, community extensions
Deployment Options: SaaS Cloud (shared/dedicated), On-Premises, Hybrid environments
👎 Drawbacks:
Documentation Gaps: Parts of the documentation are rather hard to find and can be inexplicit at times
Technical Complexity: Advanced workflows require engineering support for smaller teams; platform described as AI infrastructure toolkit rather than plug-and-play system
Voice Integration: Not voice-first by default, requires Voice Gateway configuration
Enterprise Integration: Improvement potential in out-of-the-box integration to existing Enterprise applications
Limited Community: No unified community forums (Discord/Slack), light GitHub resources
🔀 Cognigy Alternative: Cognigy vs MissNoCalls in Epic Bot Battle
Examine other best options in the market and see how Cognigy compares with MissNoCalls:
🌟 Try MissNoCalls Today
MissNoCalls wins this battle hands down. It’s more flexible, budget-friendly, and global than Cognigy. Whether you’re a small company or a big enterprise, MissNoCalls is ready to help you grow. Plus, its commitment to customer satisfaction ensures you’ll always have the support you need.
Try MissNoCalls today. Book a demo to see how it can change the way you do business.
I’ve found MissNoCalls to be a bit more user-friendly than Pixel Calls, especially when it comes to Omni-Channel Deployment; the seamless integration across platforms is impressive. However, I’m curious if anyone else has noticed the pricing structure seems a bit higher for Pixel Calls—is it justified by any standout features I’m missing?