Ring Central
“Trusted AI Cloud Communications Solution”
ℹ️ About Ring Central
Learn about Ring Central’s story, mission, and background:
📅 Founded:
Founded: 1999
Founders: Vlad Shmunis (Founder, Chairman & CEO) and Vlad Vendrow (Co-Founder & CTO)
IPO: September 27, 2013 on NYSE (ticker: RNG)
Previous Company: Ring Zero Systems (acquired by Motorola)
💰 Funding:
IPO Details: September 27, 2013 on NYSE (RNG) – raised $97.5M at $13/share valuation of $887M
Pre-IPO Funding: $44M total across multiple rounds
Key Investors: Sequoia Capital (17.2%), Khosla Ventures (16.7%), DAG Ventures, Scale Venture Partners, Cisco, Silicon Valley Bank, TriplePoint Capital
Current Market Cap: ~$2.47B (2025)
Revenue: $2+ billion ARR
📍 Location:
Headquarters: 20 Davis Drive, Belmont, California, USA
Global Presence: Offices in 17 countries including Denver, Charlotte, Dallas (US), Canada, UK, France, Bulgaria, Spain, China, India, Netherlands, Israel, Australia, South Korea, Switzerland, Germany, Ireland, Philippines
Operations: 46+ countries worldwide
Workforce: 8,000+ employees globally
✉️ Contact Information:
Sales: (800) 574-5290
Customer Support: 1-888-898-4591 (24/7 for 2+ user plans)
International Support: +1-925-301-8209
Investor Relations: [email protected], (650) 472-4100
Partnerships: [email protected]
LinkedIn: linkedin.com/company/ringcentral
🤖 Ring Central AI Features & Offerings
Discover the suite of machine learning capabilities available with Ring Central:
🛍️ Products & Services:
- RingEX: Unified Communications platform with business phone, video conferencing, team messaging, SMS/MMS, internet fax
- RingCX: AI-powered omnichannel contact center solution with 30+ digital channels, workforce management
- RingSense: AI conversation intelligence with call analytics, performance coaching, CRM integration
- RingVideo/Events: Video meetings, webinars, virtual events platform for up to 100,000 attendees
- RingCentral Rooms: Conference room solutions with enterprise hardware compatibility
- AI Receptionist Everywhere: Standalone AI call handling for any phone system
- Developer Platform: Open APIs, SDKs, 500+ integrations, app gallery
✨ Features:
- AI Receptionist (AIR): 24/7 digital concierge that answers calls, routes inquiries, handles FAQs, sends texts, books appointments
- RingSense AI: Conversation intelligence with automated call recordings, summaries, insights, and CRM integration
- AI Video Features: Live transcription, automated meeting summaries, video highlights, closed captioning
- Voice Calling: HD audio quality, AI-powered noise cancellation, end-to-end encryption, unlimited US/Canada calling
- Video Conferencing: HD meetings up to 1,000 participants, unlimited meeting duration, screen sharing, breakout rooms
- Team Messaging: Real-time chat, file sharing, task management, whiteboarding
- Integrations: 500+ pre-built app integrations including Salesforce, Microsoft Teams, Google Workspace
💲 Ring Central Pricing & Drawbacks
Review the pricing plans for Ring Central alongside a look at the potential drawbacks:
💵 Pricing Options:
RingEX Plans (Annual Pricing):
- Core: $20/user/month – Unlimited US/Canada calling, 100 toll-free minutes, 25 SMS, basic features
- Advanced: $25/user/month – Call recording, 1,000 toll-free minutes, 100 SMS, advanced call management
- Ultra: $35/user/month – 10,000 toll-free minutes, 200 SMS, unlimited storage, advanced analytics
Contact Center (RingCX): Starting $65/agent/month
Video Plans: Free (Video Pro), $10/month (Pro+), $49/month (Rooms)
Additional Costs: Monthly pricing 33% higher, international numbers $5.99/month, toll-free SMS $0.01/message
Volume Discounts: Available for 50+ users
👎 Drawbacks:
- Poor Customer Service: Trustpilot rating 2.2/5, long hold times (30+ minutes), unresponsive support, difficulty reaching resolution
- Contract Issues: Auto-renewal clauses, difficult cancellation process, early termination fees, billing disputes
- SMS Limitations: Low monthly text limits (25-200 messages), complex TCR registration process, additional charges for high-volume texting
- Technical Problems: Dropped calls, call quality issues, unreliable connections, UI complexity, steep learning curve
- Hidden Costs: Limited toll-free minutes, additional fees for international numbers, expensive add-ons required for full functionality
- Implementation Challenges: Complex setup process, requires technical expertise, limited hand-holding during onboarding
🔀 Ring Central Alternative: Ring Central vs MissNoCalls in Epic Bot Battle
Examine other best options in the market and see how Ring Central compares with MissNoCalls:
🌟 Try MissNoCalls Today
MissNoCalls wins this battle hands down. It’s more flexible, budget-friendly, and global than Ring Central. Whether you’re a small company or a big enterprise, MissNoCalls is ready to help you grow. Plus, its commitment to customer satisfaction ensures you’ll always have the support you need.
Try MissNoCalls today. Book a demo to see how it can change the way you do business.
I’ve tried both Ring Central and MissNoCalls for our customer service—while Ring Central’s AI voice bots are decent, MissNoCalls really impressed me with their intuitive AI Voice Agent Builder and seamless Omni-Channel Deployment. Plus, their pricing structure is much more straightforward. Has anyone else noticed any differences in the IVR navigation experience between the two?