Dialpad
“Dialpad is the leading AI‑Powered Customer Intelligence Platform that is completely transforming how the world works together.”
ℹ️ About Dialpad
Learn about Dialpad’s story, mission, and background:
📅 Founded:
2011
💰 Funding:
- 2011 (Seed): Approx. $5M from Google Ventures
- 2013 (Series B): $15M led by Andreessen Horowitz with participation from GV
- 2015 (Series C): $35M round led by Amasia (plus additional investors: GV, SoftBank, Felicis Ventures, Andreessen Horowitz, Work-Bench)
- 2017 (Series C, Tranche 2): $17M follow-on, total Series C of $52M, total funding approx. $70M
- 2018 (Series D): $50M led by ICONIQ Capital, total funding approx. $120M
- 2020 (Series E): $100M led by OMERS Growth Equity (plus additional $10M from SoftBank), total funding approx. $250M
- 2021 (Series F): $170M led by ICONIQ Capital, total funding approx. $418M
📍 Location:
2700 Camino Ramon, Suite 490, San Ramon, California 94583, USA
🤖 Dialpad AI Features & Offerings
Discover the suite of machine learning capabilities available with Dialpad:
🛍️ Products & Services:
- Dialpad Ai Voice: Cloud-based PBX for voice calling, SMS/MMS, and unified communications
- Dialpad Ai Contact Center: Omnichannel contact center with AI-powered capabilities
- Dialpad Ai Sales: Outbound sales dialer with AI coaching and CRM integrations
- Dialpad Ai Meetings: Video conferencing with HD video, screen-sharing, and real-time transcription
- Dialpad Ai Messaging: Integrated team messaging and business SMS service
✨ Features:
- AI-driven voice intelligence (real-time transcription, call notes, actionable call summaries)
- Unified communications (HD voice, team messaging, video meetings)
- Advanced call management (IVR, custom call routing, auto-attendants, voicemail-to-email)
- High reliability & scalability (100% uptime SLA, global deployment on Google Cloud)
- Integrations & APIs (integrations with Google Workspace, Microsoft 365, Salesforce, etc.)
- Real-time coaching & analytics (sentiment analysis, agent assist, call highlights)
💲 Dialpad Pricing & Drawbacks
Review the pricing plans for Dialpad alongside a look at the potential drawbacks:
💵 Pricing Options:
- Standard: $15/user/month (annual) or $27/user/month (month-to-month) – includes unlimited calling, video meetings, SMS/MMS, basic AI transcriptions
- Pro: $25/user/month (annual) or $35/user/month (month-to-month) – adds 24/7 live support, advanced integrations, multiple direct numbers
- Enterprise: Custom pricing – includes all Pro features plus advanced admin controls, unlimited office locations, enterprise integrations, 99.999% uptime SLA, and priority support
- Free Trial: 14-day free trial available
👎 Drawbacks:
- Pricing complaints: Hidden fees and cancellation difficulties reported by some users
- Feature limitations: Limited admin controls (e.g., merging contacts)
- Stability issues: Occasional call/text connectivity problems during app updates or poor networks
- User interface quirks: Inconsistent navigation and mobile app experience
- Entry-tier tradeoffs: Lower-tier plans have fewer integrations and features
🔀 Dialpad Alternative: Dialpad vs MissNoCalls in Epic Bot Battle
Examine other best options in the market and see how Dialpad compares with MissNoCalls:
🌟 Try MissNoCalls Today
MissNoCalls wins this battle hands down. It’s more flexible, budget-friendly, and global than Dialpad. Whether you’re a small company or a big enterprise, MissNoCalls is ready to help you grow. Plus, its commitment to customer satisfaction ensures you’ll always have the support you need.
Try MissNoCalls today. Book a demo to see how it can change the way you do business.
I’ve been using both Retell AI and MissNoCalls for our customer support line, and I’ve found MissNoCalls to be more intuitive, especially with their seamless IVR Navigation. The real-time analytics are a game changer, though I wish Retell AI’s pricing structure was a bit more straightforward. Has anyone else noticed the ease of integrating MissNoCalls with other platforms compared to Retell AI?