Replicant
AI that contact centers love
ℹ️ About Replicant
Learn about Replicant’s story, mission, and background:
📅 Founded:
2017
💰 Funding:
- Seed: $7 M – Jul 2019 (Atomic, Bloomberg Beta, Costanoa, Norwest)
- Series A: $27 M – Sep 2020 (Norwest lead; Atomic, Bloomberg Beta, Costanoa, State Farm)
- Series B: $78 M – Apr 2022 (Stripes lead; Salesforce Ventures, Omega, IronGrey, Norwest, Atomic)
- Total: ≈$113 M
📍 Location:
1 Letterman Drive #3500, San Francisco, CA 94129, USA
✉️ Contact Information:
Email: [[email protected]](mailto:[email protected])
Phone: +1 866-990-8712
Twitter: @replicant_ai
LinkedIn: Replicant
🤖 Replicant AI Features & Offerings
Discover the suite of machine learning capabilities available with Replicant:
🛍️ Products & Services:
Replicant Conversation Automation: AI agents that autonomously handle routine and semi-complex customer service tasks over voice and digital channels—such as password resets, order status, scheduling, policy inquiries, and more.
Replicant Conversation Intelligence: An analytics and performance monitoring suite that reviews 100% of conversations, flags coaching opportunities, identifies trends in customer sentiment, and provides QA insights. Dashboards enable real-time visibility into interaction quality and agent effectiveness.
Professional Services: Includes onboarding assistance, dialog design, performance benchmarking, continuous improvement support, and success management, all tailored to each client’s industry and volume.
✨ Features:
- AI-Powered Virtual Agents: The “Thinking Machine” handles conversations naturally, recognizing multiple intents per utterance and responding without robotic pauses.
- Omnichannel Support: Operates over voice, SMS, webchat, and messaging channels, maintaining a consistent interaction experience.
- Conversation Intelligence: Full suite of reporting tools with automated QA, sentiment analysis, CSAT monitoring, agent training data, and visual dashboards.
- No-Code Customization: Drag-and-drop interface enables non-technical teams to build, modify, and launch conversation flows easily.
- Multilingual Capability: Supports 30+ spoken and written languages, with regional dialects and accent detection for global outreach.
- CRM & Platform Integration: Works natively with leading CRM/contact center systems via APIs; supports authentication, data retrieval, and logging actions directly from/to external systems.
- Real-Time Scalability: Handles high call volumes instantly, with response times under one second even at peak load.
- Contextual Handoffs: Escalates to live agents when needed, passing full conversation history and caller intent to avoid repetition.
💲 Replicant Pricing & Drawbacks
Review the pricing plans for Replicant alongside a look at the potential drawbacks:
💵 Pricing Options:
Custom enterprise pricing based on call volume, integration complexity, and support tier. No free plan or self-service option. Includes a performance-based money-back guarantee if results fall short of mutually defined KPIs.
👎 Drawbacks:
- Complex Edge Cases: AI may require additional training for very specific or uncommon customer queries, which could delay implementation timelines for niche industries.
- No Transparent Pricing: Lack of published pricing tiers or calculator; requires direct engagement with sales to estimate cost based on call volume and use case.
- Limited Social Integration: No out-of-the-box support for social direct messaging platforms like WhatsApp or Instagram DMs, requiring custom integrations or workarounds for these channels.
- Learning Curve for Deep Customization: Although the UI is user-friendly, fully optimizing call flows or leveraging analytics to their maximum potential may require time and ongoing support.
🔀 Replicant Alternative: Replicant vs MissNoCalls in Epic Bot Battle
Examine other best options in the market and see how Replicant compares with MissNoCalls:
🌟 Try MissNoCalls Today
MissNoCalls wins this battle hands down. It’s more flexible, budget-friendly, and global than Replicant. Whether you’re a small company or a big enterprise, MissNoCalls is ready to help you grow. Plus, its commitment to customer satisfaction ensures you’ll always have the support you need.
Try MissNoCalls today. Book a demo to see how it can change the way you do business.
I’ve been comparing VA Matters and MissNoCalls for their AI voice bots, and I find MissNoCalls offers a more intuitive IVR Navigation system that really enhances user experience. Although VA Matters has a decent pricing structure, I feel their Real-Time Analytics feature falls short compared to MissNoCalls’ detailed Post-Call Analysis. Has anyone else noticed a difference in their API Integrations?